Privacy Policy

This policy was reviewed on 6th December 2025

We are committed to protecting your personal information. This page explains what data we collect, how we use it, and your rights. It should be read alongside our website terms and conditions and our cookies policy.

If you have any questions, please contact us:
📧 [email protected]
📞 01246 540464

Who We Are

The Elm Foundation is a registered charity providing support to victims of domestic abuse.
We are a data controller under UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect:

  • Information you give us (e.g., forms, emails, donations, newsletter sign-up)
  • Your postal address, phone number or email (if you choose to provide them)
  • Website usage data, including IP address, browser type and pages viewed
  • Cookies to help the site run effectively (see our Cookies Policy)

If you provide feedback through our website, we keep your message.

We do not sell your personal information.

How We Collect Information

We may collect information when you:

  • Contact us by phone, email, online form or social media
  • Donate or fundraise for us (including via third-party platforms such as Enthuse)
  • Sign up for events, newsletters or updates
  • Apply for a job or volunteer role
  • Use our website or interact with our digital content

Some information may also come from publicly available sources or trusted partners who help deliver our services.

How We Use Your Information

We use your information to:

  • Provide the services or information you request
  • Respond to enquiries
  • Process donations and Gift Aid
  • Improve our website and communications
  • Share updates with your permission
  • Keep accurate records of your interactions with us
  • Comply with legal and safeguarding duties

We do not share your data with other organisations for marketing.

Where We Store Your Information

Your data is stored securely on protected servers.
Payment information is encrypted.

No transmission of data over the internet is completely secure, but we take every reasonable step to protect your information.

Use of Postal Addresses and Phone Numbers

If you give us your postal address or phone number, we may use these to contact you unless you tell us not to.
You can opt out at any time by emailing [email protected].

Disclosure of Information

We may share personal information only when necessary:

  • To comply with the law
  • For safeguarding or law enforcement purposes
  • To apply our terms of use

We will never sell your data.

Your Rights

Under UK GDPR, you have the right to:

  • Access your information
  • Ask us to correct inaccurate data
  • Ask us to delete your information (in certain circumstances)
  • Ask us not to process your data
  • Object to some types of processing

To make a request, contact:

📮 The Elm Foundation, 6 Fairfield Road, Chesterfield
📧 [email protected]

Links to Other Websites

Our website may contain links to other sites. This Privacy Policy applies only to The Elm Foundation website.
Changes to This Policy

We may update this page from time to time. Any changes will be posted here.